Terms and Conditions
Please read the following conditions carefully, as products and services sold by us are subject to these conditions unless otherwise agreed. Kizuna Travel Incorporated (hereafter referred to as ‘we’, ‘our’ and ‘us’ and the guest (hereafter referred to as ‘you’ and ‘your’) agree that the terms and conditions for the services provided by us to you shall be governed by the Booking Conditions detailed below and that the said Booking Conditions shall form an entire part of the service contract, whether verbal or written, entered into between Kizuna Travel Incorporated and the Agent.
All prices quoted to you are in United States Dollars (USD) and are valid according to the date specified on our printed tariffs, quotations, and invoices issued to you. We warrant that the prices quoted to you are correct at the time of issuance of the quotation or invoice but are subject to change in line with market, tax or currency fluctuation without prior notice.
Reservation & Payment for Bookings
A 30% deposit is due to secure the booking. From time to time, an additional deposit may be required and the amount and reason for additional deposits will be advised at the time the booking is confirmed. The balance remaining is due 60 days prior arrival. Unless otherwise agreed by us, your payment should be executed by ACH or wire transfer to the Kizuna Travel Incorporated bank account detailed on the invoice. Any bank charges levied by the sending bank relating to transfers to Kizuna Travel Incorporated must be paid by the Agent. All payments must be made as per the invoice and according to terms below else the booking will be considered void and your reservations will be released.
All bookings will be confirmed by email upon receipt of funds. The confirmation email will constitute a written agreement and confirmation of all bookings. Upon confirmation of booking, we require photocopied/scanned copies of passports of all persons in traveling party. On arrival you will receive a welcome package issued by us on behalf of you as well as all necessary hotel information, train tickets, domestic airline tickets, and any other tour vouchers deemed necessary by us.
Cancellations and Modifications Policy
Any cancellations should be made in writing. Cancellations made from the time of booking to 14 days prior to the arrival of clients will be subject to cancellation fees of 30% of total tour cost (deposit amount), except those according to the policies of hotels, airlines and other contractors of Kizuna Travel Incorporated. In instances where additional cancellation fees are incurred, we will provide you with copies of corresponding invoices upon your request.
No shows are subject to 100% cancellation fees.
All other cancellation fees fall under Tour Modifications as listed below.
You may modify any portion of your trip until 14 days prior to scheduled activities without charge. Thereafter the following will incur 100% charge:
- Guided services
- Selected hotels & inns
Timing modifications will not incur additional charges, but are subject to availability (including, but not limited to, later starting time and changing scheduled days)
If, for any reason, during your travel in Japan services are not used at your discretion within the above, there will be no refund. This includes, but is not limited to, changing experiences, changing hotels, or cancelling guided touring days.
Cancellation By Kizuna Travel Incorporated
We will not cancel your travel arrangements less than 60 days before your departure date, except for reasons of force majeure or failure by you to pay the final balance due. Note that we cannot be held responsible for any non-refundable costs you incur through booking your own flights or otherwise should we be forced to cancel your trip.
In the event of cancellation by us, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us; if available (we will refund any price difference if the alternative is of lower value). For cancellation for any other reason than force majeure we will pay the above compensation, in addition to the deposit or part cost paid prior to cancellation.
You must inform us of any medical conditions your clients have prior to booking. Although we strive to accommodate everyone with disabilities, allergies, and other medical conditions, it is ultimately the responsibility of your clients to seek medical advice to confirm whether travel with us is appropriate with individual medical conditions. Acceptance of itinerary and confirmation of booking indicates that you have informed us that travel is safe for all in the booking party.
All disputes, claims and litigation regarding the Services shall first be settled by way of negotiation and mutual understanding. In the event such negotiation and mutual understanding would fail, the disputes, claim or litigation shall be finally settled by local arbitration in the United States. All claims must be submitted in writing within 30 days after the end of the Services.
We will always do our utmost to provide the Services to the best of our capacity and to the satisfaction of the guest. It is the understanding of the guest that we act as an intermediary between the guest and hotels, transport operators, local tourist offices and other contractors providing services to the guest. We shall in no event be liable to the guest, by reason of breach of services or unsatisfactory services provided to the guest by third parties or by way of indemnity or in tort or otherwise, for any loss, injury, damage, delay, change in schedule or other adverse events which are beyond our control and/or sustained by an act or default of any person or company providing the Services to the guest. The guest warrants that we shall not be responsible and/or liable for additional expenses and/or damages incurred due to any delay, accidents, natural disaster, political action or unrest.